Privacy Policy

Last updated: January 17, 2025

1. Introduction

This Privacy Policy explains how UGC.Farm ("we", "us", "our") collects, uses, and protects your data. We value your privacy and strive to be transparent about our data practices.

2. Information We Collect

2.1 Information You Provide

• Email address
• Account credentials
• Content generation inputs
• Generated content and preferences

2.2 Automatically Collected Information

• Usage patterns
• Device information
• IP address
• Browser type
• Platform interactions
• Performance metrics

2.3 AI Generation Data

• Input prompts
• Generation parameters
• Avatar preferences
• Content settings
• Output history

3. How We Use Your Information

We use your information to:

• Generate AI content
• Enhance service quality
• Prevent misuse
• Provide support via Intercom
• Analyze performance
• Maintain security

4. Third-Party Services

We work with trusted partners:

• Stripe: Payment processing
• Intercom: Customer support
• AI providers: Content generation
• Analytics services: Usage statistics
• Cloud providers: Infrastructure

Each partner follows their own privacy policies and data handling practices.

5. Content Storage and Processing

5.1 Generated Content

• Stored securely in our systems
• Processed for generation
• Retained per usage terms
• Accessible through your account

5.2 AI Training

• We do not use your content to train our AI
• Input data is used only for your content
• Generated content remains private

6. Data Security

We implement security measures including:

• Encryption in transit and at rest
• Secure authentication
• Regular security updates
• Access controls
• Monitoring systems

7. Your Rights

Under GDPR and applicable laws, you can:

• Access your data
• Request corrections
• Export your data
• Withdraw consent
• Object to processing

8. Data Retention

We retain your data:

• While your account is active
• As required by law
• For legitimate business purposes
• Until content credits are used

9. Platform Integrations

When you use platform integrations:

• We may share necessary data
• Platform terms apply
• You control connections
• You can revoke access

10. Analytics and Performance

We collect analytics to:

• Improve generation quality
• Optimize performance
• Enhance user experience
• Debug issues
• Monitor system health

11. International Data Transfers

Your data may be processed in different countries with appropriate safeguards under GDPR.

12. Children's Privacy

Our Service is not intended for users under 13. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this policy. Changes will be:

• Posted on our website
• Notified through service
• Effective immediately

14. Your Choices

You can:

• Manage account settings
• Control integrations
• Opt out of communications

15. Contact Us

For privacy questions:

• Use Intercom on our website
• Response within 48 hours

16. Additional Rights

EU/EEA Users

You have the right to lodge complaints with data protection authorities.

California Users

Additional rights under CCPA/CPRA available upon request.